After Hours Nurse Services are provided 24 hours a day through Team Health Medical Call Center. The nurse can give you advice about how to take care of yourself at home, or tell you if you need an appointment or need to be seen in the Emergency Room.

Lab services are available through Regional Medical Laboratories Inc. (RML) at our Battle Creek site. This substation is able to perform immediate onsite testing, thus eliminating the need for another stop to have your blood work done. RML accepts the Family Health Center Sliding Fee Discount Program. At our Albion site, lab services are available through Oaklawn Hospital.

Prescription services are provided by Pharmacy Group Practice Associates (PGPA) at our Battle Creek location only. For your convenience, 180 of the most commonly used medications are maintained on site in a state-of-the-art dispensing unit. PGPA accepts the Family Health Center Sliding Fee Discount Program.

Radiology services (Albion site only) are available at our Albion location through Oaklawn Hospital.

Prescription assistance may be accessed through the sliding fee discount plan or by our prior authorization process. On-site application assistance to apply for The Prescription Drug Access Program connects you to the pharmaceutical companies offering free prescriptions to patients who qualify. In urgent situations, a voucher can be given to a patient to cover prescription needs. Seniors may be able to qualify for the Senior Millage Program for prescription assistance.

Managed Care services connect our patients to other health care providers ensuring that those additional services and referrals will be covered by a variety of health plans.

Medical Records organize and maintain critical information in patient files ensuring continuity for the highest quality of care. Incoming medical reports are added to the Electronic Health Record (EHR) for immediate viewing within the system and review by the provider.

At Family Health Center of Battle Creek and Albion, we are sensitive to the private nature of a patient’s medical records. We take steps to assure that your records are kept confidential and secure. Medical information is not released without your written permission on our authorization form. Copies of records for other health care providers are made free of charge. There is fee for copies made for your personal records. A separate authorization is required for each request.

Forms Completion assistance is available through our Health Information Services Specialist. She will assist you in getting your forms, such as disability or FMLA, completed and answer your questions about the process.

Patient Service Center has nurses available during regular office hours to talk to patients by phone or on a walk-in basis. They provide assistance at the time of the call, regarding lab results, prescription refills, patient/provider liaison and many other concerns.

Patient Accounts generates reliable and prompt billing with sliding fee discount adjustments for qualified patients. The sliding fee discount is based on household size and income. Medical plan qualification assistance is offered to patients for enrollment in MIChild and Medicaid.

Receptionists/Schedulers handle over 800 calls per day, schedule over 300 patients per day and greet each patient with warmth and respect. Our open access model allows for same day appointments for ideal patient service.

Therapy Pet brings encouragement to patients who may be frightened or hurting at their doctor appointment. Barnabas (labradoodle) is available to entertain and calm patients of all ages.

Translation Services provide full time Spanish translation so Spanish speaking patients can access every service offered at Family Health Center. Other language translation needs are by arrangement. Sign language interpreter is provided as needed, as well as a TDD machine on site.

Transportation assistance can be in the form of; bus tokens, taxi requests, gas vouchers, or through the Senior Millage Transportation Program.

The Food Pantry provides non perishable food items obtained through the local SW Michigan Food Pantry for patients in need. Employee donations of canned and boxed goods, household supplies, baby items and winter coats are also available.